Dynamic Work Design stories show how organizations have redesigned the way work flows to address real operational challenges. Each case captures a moment where teams stepped back, examined how work was actually happening, and made deliberate design choices that improved coordination, decision making, and performance. Taken together, these stories illustrate how disciplined work design turns strategy into everyday execution and creates lasting organizational capability rather than one-off fixes.
Improving Resolution Time For Customer Cases
See how a Telco company rewired the human chain and used visual management to align and clarify targets, leading to a 64% decrease in turnaround times.
Improving Productivity
IT company stabilizes product delivery and builds deeper cross-department collaboration and alignment.
Improving IT Project Delivery
NGO uses Dynamic Work Design to reduce time spent on issue resolution and rework by more than 50%.