Most organizations are good at designing static work.
They can draw the org chart, determine how work moves from one machine to the next, and set internal policies. Static work designs don’t account for what happens when work starts moving through the system and things don’t go as planned.
When problems happen that are not described in the static designs, communications break down, workarounds grow, response times stretch, issues pile up, and orders get delayed. New initiatives fall behind. Costs rise. Frustration mounts. The end result is your company is not achieving its potential.